LOGAN CITY SCHOOL DISTRICT
POLICIES AND PROCEDURES

Title Patron Concerns/Complaints Number632
Section600 Community Relations Approval DateAugust 25, 2015
Subsection630 Communication of ConcernsEffective DateAugust 25, 2015


1.PURPOSE:
1.1The purpose of this policy is to secure equitable solutions at the lowest possible level.
2.REFERENCES
2.1None
3.DEFINITIONS
3.1Complaint: a specific event or condition causing dissatisfaction and disagreement between or among the parties involved.
3.2Concern: a general matter that engages a person's attention, interest, care, or affects a person's welfare or happiness.
3.3Informal concerns/complaints: verbal concerns/complaints or unsigned written communication of concerns/complaints.
3.4Formal concerns/complaints: matters brought to the attention of a school or the District through a patron concern/complaint form, a signed letter of concerns/complaints, or legal documents.
4.POLICY
4.1Concerns/complaints should be resolved at the lowest possible level.
4.2Concerns/complaints should be addressed in a timely manner.
4.3The Board of Education is the final arbiter for concerns/complaints that are not resolved at a lower level.
4.3.AThe Board will only address concerns/complaints regarding personnel matters after the issue has been addressed by district administration or if the issue is regarding the Superintendent.
4.4The District and Board do not share details of discipline or remediation of staff members.
5.PROCEDURES
5.1Concerns/Complaints
5.1.AInformal concerns/complaints are to be resolved at the lowest possible level; e.g. staff member, staff member supervisor, building administrator, etc.
5.1.BFormal concerns/complaints should use the patron concern/complaint form and are to be resolved at the lowest possible level.
5.1.CPatron concern/complaint forms are to be acknowledged upon receipt.
5.1.C.1This may be done by personal contact, phone call, email or other digital method, or letter.
5.2.Individual Student's Complaints/Concerns
5.2.AMatters concerning individual students should be addressed first to the staff member involved.
5.2.BMatters that are unresolved after staff member contact should be addressed to the principal.
5.2.B.1This may be done as an informal or formal concern/complaint.
5.2.B.1.aFormal concerns/complaints should use the Patron Concern/Complaint Form.
5.2.CMatters that are unresolved at the school level may be directed as a formal concern/complaint to the district office via the patron concern/complaint form.
5.2.DPatron concern/complaint forms submitted to the District after an unsatisfactory resolution at the school level will be reviewed by the Superintendent and assigned to the appropriate district office staff member for investigation.
5.2.EThe Board receives a weekly summary of any patron concern/complaint forms submitted to the Superintendent along with a description of how the concerns/complaints were addressed.
5.2.FAnonymous or unsigned patron concern/complaint forms will be treated as an informal concern.
5.3Individual School Concerns/Complaints
5.3.AGeneral concerns/complaints or school climate concerns about individual schools should be directed to the principal or school community council.
5.3.A.1This may be done informally or formally.
5.3.A.1.aFormal complaints should use the patron concern/complaint form and be submitted to the principal.
5.3.BMatters unresolved at the school level may be directed to the Superintendent as a formal complaint submitted on a patron concern/complaint form.
5.3.CThe Board receives a weekly summary of any patron concern/complaint forms submitted to the Superintendent along with a description of how the concerns/complaints were addressed.
5.3.DAnonymous or unsigned patron concern/complaint forms will be treated as an informal concern/complaint.
5.4Personnel Concerns/Complaints
5.4.AIf feasible, the complainant is encouraged to bring a concern/complaint first to the individual concerned.
5.4.BIf the problem cannot be resolved with the individual concerned, it should be brought to the attention of that staff member's immediate supervisor.
5.4.CThe staff member involved shall be given the opportunity to provide an explanation and presentation of the facts, as he or she perceives them.
5.4.DIf the issue is not resolved by involvement of the immediate supervisor, the complainant may file a formal concern/complaint via a patron concern/complaint form to the principal.
5.4.D.1If the staff member is a principal or district director the patron concern/complaint form should be submitted to the Superintendent.
5.4.EUnresolved issues at the school level may be submitted to the Superintendent on a patron concern/complaint form.
5.4.FThe District and Board do not share details of discipline or remediation of staff members.
5.4.GAnonymous or unsigned concern/complaint forms will be treated as an informal concern.